Net value implication
The concluding part of the UHG/X case, demonstrates is the complex dynamics of commercial agreements in steadily evolving business environments, and the need for two-way risk adjustment.
The sustainability of services
Services are the soft infrastructures of societies. Everything runs on them. They emit a lot of carbon. An inversion of logic is key to making a service more profitable and sustainable. This six-part essay explains why and how.
Net value equation
This is piece part of a series on evaluating contracts and services. Taking the case of a healthcare system outsourcing its laundry operations, this first part introduces the concepts of net value, E-ratings and non-financial costs.
Thinking in services
Why I wrote the 'Thinking in Services' book and what for. Why someone should it read in the context of challenging problems; and a bit about the process that went into writing the book.
Alice in Nederland
See how entire ecosystems of services support economic activity and human life. At each stage, services fade in and fade out. Continuous bands of services that vary in width, help us get the most out of simple things in life.
A day in the life of Khairun
A day in the life of Khairun, who makes use of several services that make her life comfortable and meaningful.
Industrial Analogy and Abstraction
Analogy and abstraction are at the heart of human intelligence. They are key to studying problems, finding new solutions, and borrowing from other domains. Industrial-grade analogy and abstraction that people will put money on, require analytical skills that go beyond the obvious to make a case.
Factor and Frames, 2e
What's more exciting than the power to analyse and deconstruct
Crafting statements
Carefully constructed statements are the structural and functional units of software programs. They are also the building blocks of policies, rules, regulations, contracts, and agreements. With or without AI, crafting statements is a valuable skill that only gets better with practice.