Thinking in services
Why I wrote the 'Thinking in Services' book and what for. Why someone should it read in the context of challenging problems; and a bit about the process that went into writing the book.
Alice in Nederland
See how entire ecosystems of services support economic activity and human life. At each stage, services fade in and fade out. Continuous bands of services that vary in width, help us get the most out of simple things in life.
A day in the life of Khairun
A day in the life of Khairun, who makes use of several services that make her life comfortable and meaningful.
Industrial Analogy and Abstraction
Analogy and abstraction are at the heart of human intelligence. They are key to studying problems, finding new solutions, and borrowing from other domains. Industrial-grade analogy and abstraction that people will put money on, require analytical skills that go beyond the obvious to make a case.
Factor and Frames, 2e
What's more exciting than the power to analyse and deconstruct
Making statements
Carefully constructed statements are the structural and functional units of software programs. They are also the building blocks of policies, rules, regulations, contracts, and agreements. With or without AI, crafting statements is a valuable skill that only gets better with practice.
Factors and frames
I'll soon be teaching a novel method for analysing the designs of things and framing arguments for changes and improvements. The system evolved through several projects in government, healthcare, aerospace & defence, from 2013 to 2023.
What even is a service?
Ask six experts what is a service and they will give you six different explanations. Answering the question “What is even a service?” becomes important when we face the challenge of developing a new concept for a service, developing or improving a design, or figuring out why a service keeps failing.